IT & Security OKRs
Harden infrastructure, ensure compliance, and protect customer data at all costs.
Objective
Establish impenetrable security and privacy shielding.
Key Results
KRAchieve 100% compliance with GDPR and CCPA across all data pipelines.
KRReduce the number of days out-of-date for zero-day OS patches from 14 to 2 days.
KREnsure 100% of employees successfully pass the simulated phishing attack test.
Initiatives (Tasks)
INITIATIVEHire a dedicated external red-team to penetrate our internal network.
INITIATIVERoll out mandatory hardware security keys (YubiKeys) for all production access.
Objective
Provide a flawless internal IT experience that never blocks work.
Key Results
KRDecrease the average IT Helpdesk ticket resolution time from 24 hours to 4 hours.
KRAchieve a 98% internal CSAT score on IT hardware provisioning.
KREnsure 100% of remote workers have zero-trust VPN access configured seamlessly.
Initiatives (Tasks)
INITIATIVEAutomate laptop provisioning and MDM enrollment right from the manufacturer.
INITIATIVEDeploy a Slack bot that handles password resets and basic software access requests.
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If you want the terminology first, read the OKR glossary and then come back to these templates.